Effective Date: December 13, 2023

Thank you for choosing Untangled Escapes Travel to assist with your travel plans. By requesting a quote, authorizing a booking, making a payment, or otherwise engaging Untangled Escapes Travel for travel planning services, you acknowledge that you have read, understood, and agreed to these Terms & Conditions.

These Terms & Conditions apply to travel arrangements booked through Untangled Escapes Travel and are intended to work together with the terms, conditions, cancellation policies, and other rules established by the applicable travel suppliers.

1. OUR ROLE AS YOUR TRAVEL ADVISOR

Untangled Escapes Travel (UET) is a travel company with independent travel agents who assist with vacation planning. UET provides custom vacation planning services, itinerary planning, and assists with booking, modifying, and applying payments for your vacation.

Untangled Escapes Travel acts as an independent travel advisor and intermediary between you and travel suppliers, which may include airlines, cruise lines, hotels, resorts, tour operators, rental car companies, destination management companies, insurance providers, theme parks, and other travel-related companies. Untangled Escapes Travel does not own, operate, manage, or control these suppliers and is not responsible for their acts, omissions, policies, schedules, services, accommodations, equipment, employees, or decisions.When you book through Untangled Escapes Travel, you are entering into a separate agreement with the applicable travel supplier. The supplier’s terms and conditions, including its cancellation, refund, payment, and change policies, apply to your reservation.

2. CLIENT INFORMATION

You are responsible for providing accurate and complete information for all travelers, including:

• Legal names exactly as they appear on applicable travel documents

• Dates of birth

• Contact information

• Mailing address

• Passport information, when required

• Loyalty program information

• Special requests or accommodations

• Any other information necessary to make and service your reservation

Untangled Escapes Travel is not responsible for costs, denied boarding, missed travel, or other consequences resulting from incorrect, incomplete, or outdated information supplied by the client. It is the responsibility of the client to carefully review all confirmations and travel documents as soon as they are received and notify us immediately of any errors.

3. QUOTES AND PRICING

Travel prices, availability, schedules, promotions, taxes, fees, and other travel components are subject to change until a reservation is confirmed and applicable payment requirements have been satisfied.A quote is not a guarantee of price or availability. Travel pricing is dynamic and may change due to supplier adjustments, currency fluctuations, taxes, government fees, fuel surcharges, airfare changes, resort fees, or other circumstances outside the control of Untangled Escapes Travel.

Once a booking is made, the supplier’s applicable terms regarding price changes will apply.

4. DEPOSITS AND PAYMENTS

Reservations may require a deposit or full payment at the time of booking. The amount, due date, and payment schedule will be provided with your booking information.

Untangled Escapes Travel does not automatically charge or process payments unless the client has authorized the applicable payment.

Clients are responsible for responding in a timely manner and ensuring that payments are made by the required deadlines. Failure to make a required payment on time may result in cancellation of the reservation, loss of the deposit, loss of promotional pricing, or other penalties imposed by the travel supplier. Untangled Escapes Travel is not responsible for a reservation being canceled because a required payment was not received by the supplier’s deadline.

5. CANCELLATIONS AND CHANGES

Cancellation and change policies are established by the individual travel supplier and varies by reservation. Before booking, clients should review the applicable cancellation and change terms provided for their specific reservation. This information is always provided on your booking confirmations. Requests to cancel or modify a reservation should be made directly to Untangled Escapes Travel whenever possible so that we can assist with the applicable supplier procedures.

A cancellation request is not necessarily effective until it has been processed by the applicable supplier. Deposits and payments may be nonrefundable. Changes to a reservation may result in supplier penalties, fare differences, administrative fees, or loss of promotional pricing.

6. TRAVEL ADVISOR SERVICE FEES

Travel Advisor service fees are at the discretion of the independent travel advisor. Your advisor may charge professional planning, research, change, cancellation, or other service fees for certain services. Any applicable fee will be disclosed to the client before the service is performed or the fee is charged and must be paid directly to Untangled Escapes Travel through an invoice provided by the agency. Service fees paid directly to Untangled Escapes Travel are generally separate from payments made to travel suppliers and may be nonrefundable. Supplier payments and Untangled Escapes Travel service fees should not be assumed to have the same refund policies.

7. TRAVEL INSURANCE

Untangled Escapes Travel strongly encourages clients to consider travel insurance appropriate for their trip. Travel insurance may provide coverage for certain circumstances such as trip cancellation, interruption, medical emergencies, baggage issues, delays, or other covered events, depending on the policy purchased. Travel insurance policies differ significantly in coverage, exclusions, deductibles, and eligibility requirements. Untangled Escapes Travel is not an insurance company and does not determine whether a particular circumstance is covered by an insurance policy. Clients are responsible for reviewing the policy documents and determining whether the coverage meets their needs.

If you decline travel insurance, you acknowledge that you may be responsible for nonrefundable travel expenses resulting from cancellation, interruption, delay, illness, emergency, or other circumstances not covered by a supplier’s policies.

8. PASSPORTS, VISAS, AND TRAVEL DOCUMENTS

Travelers are responsible for obtaining and maintaining all required travel documents, including passports, visas, entry permits, vaccination documentation, identification, and other documentation required for their itinerary. Travel requirements may differ based on citizenship, destination, transit points, age, and other circumstances. Travelers should verify current requirements with the appropriate government authorities before departure.

Untangled Escapes Travel may provide general travel-document guidance but does not guarantee that a traveler possesses all documents required for travel. Clients are responsible for ensuring that their documents are valid and meet all applicable requirements.

9. HEALTH, MEDICAL, AND ACCESSIBILITY CONSIDERATIONS

Clients are responsible for evaluating whether a trip, activity, transportation method, accommodation, or destination is appropriate for their individual health, mobility, dietary, medical, or accessibility needs. Clients should disclose special needs or accessibility requirements to Untangled Escapes Travel as early as possible so that appropriate requests can be communicated to suppliers. Special requests are not guaranteed unless expressly confirmed by the applicable supplier.

Travelers are responsible for bringing necessary medications, medical documentation, equipment, and supplies. Untangled Escapes Travel does not provide medical advice and recommends consulting an appropriate medical professional regarding health concerns related to travel.

10. AIR TRAVEL

Airlines control their schedules, fares, seat assignments, baggage policies, boarding requirements, and operational decisions. Flight schedules may change or be canceled by the airline for reasons outside the control of Untangled Escapes Travel. Clients are responsible for reviewing airline requirements and complying with applicable check-in, baggage, identification, boarding, and security procedures.

Untangled Escapes Travel is not responsible for missed flights, denied boarding, delays, cancellations, baggage issues, or schedule changes caused by an airline or other transportation provider.

11. CRUISES

Cruise reservations are subject to the applicable cruise line’s passenger ticket contract and policies. Cruise lines may change itineraries, ports, schedules, activities, ships, or other aspects of a cruise for operational, weather-related, safety, regulatory, or other reasons. The cruise line’s passenger contract governs the cruise experience and establishes applicable limitations of liability, cancellation policies, and other terms.

12. HOTELS, RESORTS, AND ACCOMMODATIONS

Hotels and resorts control their own policies, amenities, room assignments, check-in/check-out procedures, resort fees, deposits, minimum age requirements, and other property rules. Room types, bedding configurations, views, amenities, and special requests are subject to availability and supplier confirmation.

Requests such as connecting rooms, specific buildings, room locations, adjoining rooms, bed configurations, early check-in, late checkout, or other preferences are not guaranteed unless specifically confirmed by the supplier.

13. SPECIAL REQUESTS

Untangled Escapes Travel is happy to communicate reasonable special requests to travel suppliers. However, special requests are requests and are not guaranteed unless the supplier specifically confirms them.

This may include:

• Dietary requests

• Room location

• Bedding preferences

• Connecting or adjoining rooms

• Accessible accommodations

• Celebrations

• Early check-in or late checkout

• Transportation requests

• Seating preferences

• Other personal preferences

Clients should communicate important needs as early as possible.

14. TRAVEL INTERRUPTIONS AND EVENTS OUTSIDE OUR CONTROL

Untangled Escapes Travel is not responsible for losses, expenses, delays, cancellations, injuries, or other consequences arising from circumstances beyond our reasonable control.

Such circumstances may include, but are not limited to:

• Severe weather

• Natural disasters

• Pandemics or epidemics

• Government actions or restrictions

• Civil unrest

• War or terrorism

• Strikes or labor disputes

• Airline or cruise disruptions

• Transportation failures

• Supplier closures

• Mechanical problems

• Security incidents

• Acts of God

• Other force majeure events

When such circumstances occur, Untangled Escapes Travel will make reasonable efforts to assist clients in communicating with applicable suppliers and identifying available options. However, we cannot guarantee refunds, credits, alternative arrangements, or compensation.

15. TRAVEL SUPPLIER CHANGES

Travel suppliers may modify services, accommodations, transportation, schedules, activities, itineraries, or other aspects of a reservation. Untangled Escapes Travel will communicate material changes to clients when we receive notice and are reasonably able to do so. Supplier changes do not automatically create a right to a refund or compensation. Any applicable remedy is determined by the supplier’s policies.

16. CLIENT RESPONSIBILITY DURING TRAVEL

Travelers are responsible for:

• Arriving at airports, ports, hotels, tours, and other scheduled locations on time

• Following supplier instructions

• Maintaining required travel documents

• Complying with laws and regulations

• Following health and safety requirements

• Safeguarding personal belongings

• Reviewing travel updates and communications

• Providing accurate contact information while traveling

Untangled Escapes Travel is not responsible for expenses resulting from a client’s failure to comply with applicable requirements or schedules.

17. COMMUNICATION

Clients should provide a reliable email address and phone number and should monitor communications regarding their trip. Important travel information may be sent electronically. Clients are responsible for reviewing confirmations, invoices, travel documents, supplier communications, and other information provided to them. If a client does not receive expected documentation or communication, the client should contact Untangled Escapes Travel promptly.

18. EMERGENCY ASSISTANCE

Untangled Escapes Travel will make reasonable efforts to assist clients with travel-related issues during business hours and often will respond to provide advice on travel emergencies outside of business hours. However, Untangled Escapes Travel is not an emergency service and may not be available 24 hours a day.

In a true medical emergency, clients should first contact the appropriate emergency service first. In a situation with a travel issue, clients should contact the airline, cruise line, hotel, tour operator, insurance provider, or other supplier as appropriate. Guest Services or Client Services in destination are your best place to seek help.

19. LIMITATION OF LIABILITY

Untangled Escapes Travel is not responsible for the acts, omissions, errors, delays, cancellations, injuries, losses, damages, expenses, or failures of travel suppliers or other third parties. To the extent permitted by applicable law, Untangled Escapes Travel’s liability for claims arising from our services shall be limited to the amount of service fees actually paid directly to Untangled Escapes Travel for the applicable services. Nothing in these Terms & Conditions is intended to waive or limit any rights or remedies that cannot legally be waived or limited under applicable law.

20. DISPUTES AND CHARGEBACKS

Clients agree to contact Untangled Escapes Travel promptly regarding any concern or dispute relating to services provided by the agency so that we have an opportunity to address the matter. A client should not initiate a payment dispute or chargeback for a valid, authorized transaction without first attempting to resolve the issue directly with Untangled Escapes Travel. This provision does not limit any rights a client may have under applicable law.

21. PRIVACY AND PERSONAL INFORMATION

Untangled Escapes Travel may collect and use personal information reasonably necessary to research, book, manage, and service travel arrangements.

Information may be shared with applicable travel suppliers, payment processors, insurance providers, or other necessary third parties for the purpose of providing requested travel services.

Client information will never be sold or shared with travel suppliers outside of those you are booking with.

22. INDEPENDENT TRAVEL SUPPLIERS

Travel suppliers are independent companies and are not employees, agents, partners, or representatives of Untangled Escapes Travel. The inclusion of a supplier, hotel, cruise line, airline, tour operator, or other company in a travel recommendation or itinerary does not constitute a guarantee or endorsement of that supplier’s future performance.

23. THIRD-PARTY WEBSITES AND INFORMATION

Untangled Escapes Travel may provide links or information from third-party websites and travel suppliers for informational or booking purposes. Untangled Escapes Travel is not responsible for the content, availability, accuracy, privacy practices, or policies of third-party websites.

24. ACCEPTANCE OF TERMS

By requesting travel planning services, authorizing a reservation, making a payment, or otherwise proceeding with a booking through Untangled Escapes Travel, the client acknowledges that they have had an opportunity to review these Terms & Conditions and agrees to be bound by them. The client is responsible for ensuring that all travelers in their party are aware of applicable travel requirements and these Terms & Conditions.

25. CHANGES TO THESE TERMS

Untangled Escapes Travel reserves the right to update these Terms & Conditions from time to time. The Terms & Conditions applicable to a booking will be those provided to or accepted by the client at the time of booking, except where changes are required by law or otherwise agreed upon by the parties.

26. GOVERNING LAW

These Terms & Conditions shall be governed by the laws of the State of Kentucky, without regard to conflict-of-law principles, except where applicable law requires otherwise.

Any dispute shall be handled in accordance with applicable law